Question 1

How do we get paid?

Accepted Answer

Your club earns a commission on every sale, and payments are made directly to your chosen club account that's set by your authorised contact. You’ll have full access to a dashboard showing sales, commissions, and payout history in real time. Fanspire transfers funds automatically — so you can focus on the game, not the admin.

Question 2

How much does our club get paid?

Accepted Answer

Inside your Fanspire dashboard, you’ll see the cost price for every merch item you approve — along with the option to set your own selling price. As you adjust your selling price, the dashboard automatically shows exactly how much your club will earn in commission per product — before you approve it to go live. Everything is fully transparent, so you’re always in control of your pricing.

Each transaction includes three clear fees:
1. The cost price of the item
2. 3% Fanspire platform fee (covering management, hosting, and support)
3. A 2.9% + 45p card processing fee charged by the payment provider

Question 3

Can we access customer data?

Accepted Answer

To protect supporter privacy, clubs don’t receive personal customer data such as names, emails, or addresses. However, your club will have access to sales insights — including product performance, total orders, and revenue breakdowns with timestamps — through your Fanspire dashboard. This gives you a full picture of how your merch is performing, without handling any sensitive customer information.

Question 4

How secure is ordering with Fanspire?

Accepted Answer

All Fanspire stores run on Shopify Commerce, one of the world’s most trusted e-commerce platforms — powering over 4 million online stores globally. Shopify is certified Level 1 PCI DSS compliant, the highest standard of online payment security. Every transaction is protected by 256-bit SSL encryption, and payments are processed through Shopify Payments or trusted gateways like Apple Pay and Google Pay. Fanspire never stores or sees your customers’ card details — all data is handled securely by Shopify’s encrypted infrastructure. In short: your supporters shop with total confidence, backed by the same platform trusted by leading global brands.

Question 5

Do you ship internationally?

Accepted Answer

Right now, Fanspire primarily ships within the United Kingdom to ensure fast, reliable delivery and consistent quality control. However, we’re expanding — international shipping options are being introduced in stages, starting with Europe and then selected global regions. If your club has overseas supporters, let us know — we can prioritise your store for early access to international delivery once available.

Question 6

What if an item arrives damaged or broken?

Accepted Answer

If a product arrives damaged, we’ll put it right — fast. Customers simply contact Fanspire Support, and we’ll arrange a free replacement or repair straight away. There’s no cost or admin for your club — we handle everything directly with the buyer so your supporters are always looked after.

Question 7

Who will post/deliver it?

Accepted Answer

Fanspire handles everything — from production to packaging to delivery. Each product is made, packed, and shipped directly by us in the UK. Orders go straight to supporters, and tracking details are automatically sent to them. Your club never has to handle stock, postage, or customer queries — we take care of it all.

Question 8

Are the products covered by warranty?

Accepted Answer

Yes — all Fanspire products come with a 12-month manufacturer warranty covering faults in materials or workmanship. If there’s ever an issue, our support team handles it directly with the customer to arrange a replacement or repair. We stand behind every product we create, ensuring your club’s official merch always reflects the quality it deserves.

Question 9

Where is Fanspire based?

Accepted Answer

Fanspire is proudly based in Wales, United Kingdom — with our creative and operations teams working across the UK to support grassroots clubs nationwide. All Fanspire products are designed, assembled, and fulfilled in the UK, ensuring premium quality and fast delivery. We’re proud to build official merch that’s Made in Wales — for the good of the game.

Question 10

How does our club benefit?

Accepted Answer

Every sale from your Fanspire store earns commission directly for your club — creating a steady, hands-off revenue stream that supports your players, kits, and facilities. There are no costs, no admin, and no stock to manage — just funds flowing back into your club as supporters shop official merch they’re proud to own. It’s a simple, sustainable way to grow your club’s finances while strengthening your identity and community pride.

Question 11

Is there any down payment?

Accepted Answer

No — there’s absolutely no down payment or setup fee to join Fanspire. Registering your club, creating your merch, and launching your Fanspire store are all completely free. You start earning once your merch starts selling — and that money goes straight back into your club.

Question 12

What do we need to sign up?

Accepted Answer

Just a few simple details: your club name, crest or logo file, and an authorised contact who can approve merchandise on the club’s behalf with their email address and contact number. We use this to protect your branding and make sure only official, verified partners can launch merch.

Question 13

What if we don’t sell much?

Accepted Answer

That’s completely fine — there’s no minimum sales requirement and no financial risk. Your merch stays live on your Fanspire store for supporters to buy anytime. Even if you only sell a few pieces, your club still earns commission on each one — and you’ll never owe a penny.

Question 14

Can you help us market it?

Accepted Answer

Absolutely — we want your merch to succeed as much as you do. Every club receives a Fanspire Launch Pack with ready-made social posts, graphics, and promo images to share on your channels. We’ll also feature partner clubs across our Fanspire social media and grassroots campaigns, helping more supporters discover your store. The more visibility your club gets, the more funds flow back into your game.

Question 15

How do people order?

Accepted Answer

Each club gets its own official Fanspire store page, where supporters can browse and order directly online.
Orders are processed, produced, and shipped by Fanspire — you don’t handle any payments or fulfilment.
You’ll receive a notification when new orders come in, and your club’s commission is automatically tracked and paid out.

Question 16

How long does production take?

Accepted Answer

Each Fanspire product is made to order — designed, produced, and assembled individually once a customer places their order. Production typically takes 7–10 working days, depending on the product type and current demand. We don’t mass-produce or hold stock — every piece is built fresh to ensure premium quality and finish. Customers receive automatic updates as soon as their order is shipped.

Question 17

What if we change our logo/design?

Accepted Answer

No problem — your Fanspire merch can be updated anytime.
If your club rebrands or tweaks its crest, just send us the new artwork and we’ll refresh your designs for free.
You’ll get updated previews before anything new goes live, so your store always stays 100% official and up to date.

Question 18

Who handles customer service?

Accepted Answer

Fanspire takes care of all customer service for your store — including order tracking, delivery updates, and any after-sales queries. Our support team works directly with customers so your club never has to deal with messages, returns, or admin. We keep everything running smoothly behind the scenes, so your club’s reputation stays strong and your supporters stay happy.

Everything you need to know about Fanspire.

How does our club benefit?

Is there any down payment?

What do we need to sign up?

What if we don’t sell much?